Orders
Orders
Welcome to The Loussine! We take pride in offering unique, handmade products crafted with precision and care. Here's what you need to know about ordering from us:
Handmade Excellence
All our products are handmade in our atelier based in London. Our team of designers and artists work alongside with our customers individually to provide the best experience.
Production Time
As a testament to our commitment to quality, please note that the production time for our handmade items is 10-15 business days. This allows us to dedicate the necessary time and attention to detail to create a product that exceeds your expectations.
Ready to Ship
For those who prefer quicker delivery, we also offer a selection of ready-to-ship items. These products are pre-made and available for immediate dispatch, providing a faster turnaround for your convenience.
Crafted on Demand
Our made-to-order model allows us to create bespoke pieces tailored to your preferences. While this approach extends the delivery time slightly, it ensures that each item is a unique work of art, reflecting your individual style.
Shipping Information
Once your order is ready, we carefully package and ship it to your doorstep. You will receive a confirmation email with tracking information, allowing you to follow your order's journey from our workshop to your home.
Customization Options
Many of our products offer customization options, allowing you to add a personal touch to your purchase. Explore the possibilities on each product page to create a piece that truly resonates with your style.
Contact Us
If you have any questions about your order, customization options, or shipping, our dedicated customer support team is here to assist you. Feel free to contact us with any inquiries.
Thank you for choosing The Loussine. We appreciate your support and look forward to delivering a unique and exceptional experience with every order.
SHIPPING & DELIVERY
Express order
For those who don’t wait.
Express Order prioritizes your piece in our production and fulfillment queue. Availability is limited and offered on select styles.
Ready stock
Our collections are primarily made to order, with limited ready stock held for select best-selling designs.
If you require next-day delivery, please contact us via email with your chosen style, and we will confirm availability.
Express shipping
Available worldwide. Delivery times and rates are calculated at checkout.
Order processing
Each piece is prepared with intention. During limited releases, processing times may be extended.
Delivery timeline
- Express shipping: 2–5 business days
- Standard shipping: 5–10 business days
Tracking details are sent once your order leaves our atelier.
We also provide next day delivery, please contact us for next day delivery
International orders
We ship globally. Customs duties and taxes may apply and are the responsibility of the customer
RETURNS
Returns are not accepted unless item has manufacturing issues, please contact us for returns via email contact@theloussine.com
Return requests are reviewed individually.
SIZE & FIT
Each piece is designed to sculpt and define.
A detailed size chart is available on every product page.
If you are between sizes, we recommend sizing up or contacting us for guidance before ordering.
CUSTOM SIZING
Select designs are available for custom sizing.
Custom pieces are created exclusively for you. Measurements are confirmed prior to production.
For custom sizing please contact us contact@theloussine.com
All custom sizing orders are final sale.
Production timelines vary and are communicated at the time of order
MATERIALS
All The Loussine leather goods are made from high-quality leather from England, Italy and Spain. We select the highest-grade hides because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products, all our hardware are steel
GUARANTEE
The Loussine leather products comes with 1 year guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We will happily replace or repair your product in as timely a period as possible. Contact contact@theloussine.com and we’ll take care of you!
We do not guarantee accidental damages.