Return Policy

Return Policy

Please always double-check our size chart before placing an order. Also, bear in mind that we might contact you to specify your measurements.

If you wish to return or exchange items, please read the policy below the conditions.

Return

Return is not possible because these items are handmade and made to your order.

Exchange

1. Exchange of the size is possible within 14 days of receiving the order.
2. If you wish to exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected.
3. Not eligible for exchange: items purchased with a discount of 30% or more and custom designs.

Cancelation

• You can cancel your order within 24 hours of placing it. To do so, please contact our customer support team. 

How to return or exchange product?

Before you ship the items for exchange or return, please contact our customer support team at customercare@theloussine.com.

1. The items should be sent to us in their original packaging.
2. All shipping costs are covered by the sender unless we sent you the wrong item or size by mistake.
3. After we receive the items and check for possible damage and use, we will refund the cost or make an exchange within 10 business days.