Return Policy

Rent Policy

Clothing Rental Policy

At The Loussine, we embrace the joy of dressing up without the commitment of ownership through our clothing rental service. To ensure your experience is seamless and enjoyable, please take a moment to review our rental policy.

Rental Duration

  • Our standard rental duration is 4 days.
  • Extensions may be available upon request, subject to availability.

Booking and Deposits

  • To secure your rental, a deposit of £70 of the rental fee is required at the time of booking.
  • The deposit will be refunded upon the successful return of the rented item, minus any applicable charges.

Payment

  • The remaining rental fee will be charged at the time of booking or before the item is shipped.

Returns

  • Rental items must be returned on or before the agreed-upon return date.
  • Late returns may incur additional charges.

Condition

  • Items must be returned in the same condition as received, with no stains, tears, or damage.
  • Normal wear and tear are acceptable, and we cover minor repairs.
  • Cleaning is included in the rental fee.

Cancellations and Refunds

  • Cancellations made 48 hours before the rental start date will receive a full refund.
  • Cancellations made after 48 hours before the rental start date will receive a 70% refund.

Size and Fit

  • We offer a range of sizes to cater to different body types.
  • We provide assistance to ensure the best fit based on measurements provided.
  • In the rare case of an ill-fitting item, please contact us for possible solutions.

Damages and Fees

  • In the event of significant damage or loss, the deposit may be used to cover repair or replacement costs.
  • If repair costs exceed the deposit, you will be billed for the additional amount.
  • If the item is not returned or is irreparably damaged, you will be charged the full retail value.

Late Fees

  • A late fee of £20 of the daily rental fee will be charged for each day the item is overdue.

By renting with The Loussine, you agree to adhere to these terms and conditions. Our aim is to make your rental experience enjoyable, ensuring you step into the world of fashion with confidence and ease. If you have any questions or need assistance, feel free to contact our customer service team.

Thank you for choosing The Loussine.