Return Policy
Return Policy
Please always double-check our size chart before placing an order. Also, bear in mind that we might contact you to specify your measurements.
If you wish to return or exchange items, please read the policy below the conditions.
Return
Return is not possible because these items are handmade and made to your order.
Exchange
- Exchange of the size is possible within 14 days of receiving the order.
- If you wish to exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected.
- Not eligible for exchange: items purchased with a discount of 30% or more and custom designs.
Cancelation
- You can cancel your order within 24 hours of placing it. To do so, please contact our customer support team.
How to return or exchange product?
Before you ship the items for exchange or return, please contact our customer support team at customercare@theloussine.com.
- The items should be sent to us in their original packaging.
- All shipping costs are covered by the sender unless we sent you the wrong item or size by mistake.
- After we receive the items and check for possible damage and use, we will refund the cost or make an exchange within 10 business days.
SHIPPING & DELIVERY
Express order
For those who don’t wait.
Express Order prioritizes your piece in our production and fulfillment queue. Availability is limited and offered on select styles.
Ready stock
Our collections are primarily made to order, with limited ready stock held for select best-selling designs.
If you require next-day delivery, please contact us via email with your chosen style, and we will confirm availability.
Express shipping
Available worldwide. Delivery times and rates are calculated at checkout.
Order processing
Each piece is prepared with intention. During limited releases, processing times may be extended.
Delivery timeline
- Express shipping: 2–5 business days
- Standard shipping: 5–10 business days
Tracking details are sent once your order leaves our atelier.
We also provide next day delivery, please contact us for next day delivery
International orders
We ship globally. Customs duties and taxes may apply and are the responsibility of the customer
RETURNS
Returns are not accepted unless item has manufacturing issues, please contact us for returns via email contact@theloussine.com
Return requests are reviewed individually.
SIZE & FIT
Each piece is designed to sculpt and define.
A detailed size chart is available on every product page.
If you are between sizes, we recommend sizing up or contacting us for guidance before ordering.
CUSTOM SIZING
Select designs are available for custom sizing.
Custom pieces are created exclusively for you. Measurements are confirmed prior to production.
For custom sizing please contact us contact@theloussine.com
All custom sizing orders are final sale.
Production timelines vary and are communicated at the time of order
MATERIALS
All The Loussine leather goods are made from high-quality leather from England, Italy and Spain. We select the highest-grade hides because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products, all our hardware are steel
GUARANTEE
The Loussine leather products comes with 1 year guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We will happily replace or repair your product in as timely a period as possible. Contact contact@theloussine.com and we’ll take care of you!
We do not guarantee accidental damages.