Shipping
Welcome to The Loussine! We're delighted to offer worldwide shipping, providing you with the opportunity to experience our crafted pieces no matter where you are. Here's what you need to know about our shipping services:
Global Shipping
We ship everywhere around the world.
UK free shipping over £256
UK Standard Shipping 7-9 days
Rest Of The World Standard shipping 10-15 days
Express Shipping
To minimise your wait time, we provide express shipping for all orders with additional fee. This ensures that your chosen items reach.
Order Tracking
Once your order is dispatched, you'll receive a tracking number, allowing you to monitor the journey of your package right up to your doorstep. Our commitment is to provide a seamless and secure shipping experience.
Customs and Duties
For international orders, please note that customs and duties may apply based on your location. Additional charges imposed by customs authorities are the responsibility of the recipient.
Contact Us
If you have any questions regarding shipping, tracking, or specific delivery requirements, our customer support team is here to assist you. Feel free to contact us with any inquiries – your satisfaction is our priority.
Thank you for choosing The Loussine. We look forward to delivering the essence of our craftsmanship to your doorstep, no matter where in the world that may be.
SHIPPING & DELIVERY
Express order
For those who don’t wait.
Express Order prioritizes your piece in our production and fulfillment queue. Availability is limited and offered on select styles.
Ready stock
Our collections are primarily made to order, with limited ready stock held for select best-selling designs.
If you require next-day delivery, please contact us via email with your chosen style, and we will confirm availability.
Express shipping
Available worldwide. Delivery times and rates are calculated at checkout.
Order processing
Each piece is prepared with intention. During limited releases, processing times may be extended.
Delivery timeline
- Express shipping: 2–5 business days
- Standard shipping: 5–10 business days
Tracking details are sent once your order leaves our atelier.
We also provide next day delivery, please contact us for next day delivery
International orders
We ship globally. Customs duties and taxes may apply and are the responsibility of the customer
RETURNS
Returns are not accepted unless item has manufacturing issues, please contact us for returns via email contact@theloussine.com
Return requests are reviewed individually.
SIZE & FIT
Each piece is designed to sculpt and define.
A detailed size chart is available on every product page.
If you are between sizes, we recommend sizing up or contacting us for guidance before ordering.
CUSTOM SIZING
Select designs are available for custom sizing.
Custom pieces are created exclusively for you. Measurements are confirmed prior to production.
For custom sizing please contact us contact@theloussine.com
All custom sizing orders are final sale.
Production timelines vary and are communicated at the time of order
MATERIALS
All The Loussine leather goods are made from high-quality leather from England, Italy and Spain. We select the highest-grade hides because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products, all our hardware are steel
GUARANTEE
The Loussine leather products comes with 1 year guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We will happily replace or repair your product in as timely a period as possible. Contact contact@theloussine.com and we’ll take care of you!
We do not guarantee accidental damages.