FAQ

For those who don’t wait. Express Order prioritizes your piece in our production and fulfillment queue. Availability is limited and offered on select styles.

Our collections are primarily made to order, with limited ready stock held for select best-selling designs.
If you require next-day delivery, please contact us via email with your chosen style, and we will confirm availability.

Each piece is prepared with intention. During limited releases, processing times may be extended.

All of our products are made to order and require 2–5 weeks for production.

Available worldwide. Delivery times and rates are calculated at checkout.

Express shipping: 2–5 business days

Standard shipping: 5–10 business days
Tracking details are sent once your order leaves our atelier.
We also provide next-day delivery — please contact us for confirmation.

contact@theloussine.com

We ship globally. Customs duties and taxes may apply and are the responsibility of the customer.

Returns are not accepted unless the item has manufacturing issues.
Please contact us for returns via email: contact@theloussine.com.
Return requests are reviewed individually.

Each piece is designed to sculpt and define.
A detailed size chart is available on every product page.
If you are between sizes, we recommend sizing up or contacting us for guidance before ordering.

Select designs are available for custom sizing.
Custom pieces are created exclusively for you. Measurements are confirmed prior to production.
For custom sizing, please contact: contact@theloussine.com.
All custom sizing orders are final sale.
Production timelines vary and are communicated at the time of order.

All The Loussine leather goods are made from high-quality leather sourced from England, Italy, and Spain.
We select the highest-grade hides because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products.
All our hardware is steel.

The Loussine leather products come with a 1-year guarantee.
Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive.
We will happily replace or repair your product in as timely a period as possible.
Contact: contact@theloussine.com and we’ll take care of you!

We do not guarantee accidental damages.